Technical Support

According to the interview


  • Good analytical skills, ability to analyze problem situations
  • Ability to solve and report problems in time
  • Desire for self-learning
  • Ability to work with technical documentation (Instructions, regulations, manuals, etc.)
  • The ability to clearly and easily express your thoughts, both in writing and orally
  • To be ready for shift work, including night shifts


  • Monitoring component interconnections and service availability (SLA)
  • Monitoring IT infrastructure availability metrics (equipment, server systems, sites, applications)
  • Monitoring of emergency situations and taking measures to prevent them, filing applications for elimination
  • Registration the infrastructure and software incidents in the ServiceDesk system (JIRA) with their diagnosis and subsequent solution and / or escalation
  • Keeping up to date operational documentation and a corporate knowledge base

We offer

  • To become a part of team of professionals with principles and common goals
  • Clear distribution of areas of responsibility
  • Employment according to the Labor Code of Ukraine
  • Shift schedule - 1/3
  • Professional development
  • Interesting and ambitious project
  • Timely and decent payroll
  • Corporate professional development program and many learning opportunities
  • Tea/coffee and cookies - unlimited

Would be good:

  • Working experience with monitoring systems Zabbix, Grafana, Help Desk, Service Desk systems, JIRA
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