Technical Support Active
According to the interview
Vinnytsia
Requirements
- Good analytical skills, ability to analyze problem situations
- Ability to solve and report problems in time
- Desire for self-learning
- Ability to work with technical documentation (Instructions, regulations, manuals, etc.)
- The ability to clearly and easily express your thoughts, both in writing and orally
- To be ready for shift work, including night shifts
Responsibilities
- Monitoring component interconnections and service availability (SLA)
- Monitoring IT infrastructure availability metrics (equipment, server systems, sites, applications)
- Monitoring of emergency situations and taking measures to prevent them, filing applications for elimination
- Registration the infrastructure and software incidents in the ServiceDesk system (JIRA) with their diagnosis and subsequent solution and / or escalation
- Keeping up to date operational documentation and a corporate knowledge base
We offer
- To become a part of team of professionals with principles and common goals
- Clear distribution of areas of responsibility
- Employment according to the Labor Code of Ukraine
- Shift schedule - 1/3
- Professional development
- Interesting and ambitious project
- Timely and decent payroll
- Corporate professional development program and many learning opportunities
- Tea/coffee and cookies - unlimited
Would be good:
- Working experience with monitoring systems Zabbix, Grafana, Help Desk, Service Desk systems, JIRA